Onx Remote — Support

We usually reply within 2 business days.

Common questions

The app can't find my TV

• Make sure your iPhone and your TV are on the same Wi-Fi network — not a guest network, not a second SSID.
• On Philips TVs, check that JointSpace / "Control via mobile device" is enabled in the settings menu.
• On LG WebOS, make sure LG Connect Apps / "Mobile TV On" is enabled.
• On Samsung Tizen, accept the pairing prompt that appears on the TV within a few seconds.
• Some routers block device-to-device discovery — disable AP isolation / client isolation in your router settings.
• iOS asks for Local Network permission the first time you pair. If you denied it, enable it in Settings → Onx Remote → Local Network.

Pairing fails with a PIN error

• PINs expire quickly — if the code on your TV has disappeared, start the pairing flow again.
• Enter the four digits exactly as shown on the TV screen.

My TV brand is marked "best-effort"

Philips is our most thoroughly tested brand in production. LG, Samsung and Sony support is functional but less thoroughly field-tested. If something doesn't work, please email us with your TV's model number and firmware version and we'll look into it.

The remote used to work, now it doesn't

• Has the TV's IP address changed? Go to Settings in the app and re-pair, or assign the TV a static IP / DHCP reservation on your router.
• Check that the TV is still powered on (Onx cannot wake a TV that has been unplugged from the wall).
• If Wake-on-LAN isn't working, enable it in your TV's network settings (often called "Power On by Mobile" or "Auto-on over Wi-Fi").

Ambilight controls don't show up

Ambilight is a Philips-only feature and only appears when the app detects a compatible Philips TV. Not all Philips models include Ambilight.

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Onx Remote → Cancel Subscription. Cancellation takes effect at the end of the current billing period.

I bought the lifetime purchase on another device. How do I restore it?

Open the app's paywall screen and tap Restore Purchases. Make sure you're signed in to the App Store with the same Apple ID you used to buy.

Does Onx work without the internet?

Yes. Onx communicates with your TV directly over your local Wi-Fi. An internet connection is only needed for the initial purchase and for App Store receipt validation.

What data does the app collect?

None on our servers. See the Privacy Policy for details.

Still stuck?

Email hi@onxams.com and include:

• iPhone model and iOS version
• TV brand, model, and firmware version
• A description of what you did and what happened